Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Adapting Online Customer Reviews for Blind Users: A Case Study of Restaurant Reviews

  Mohan Sunkara, Akshay Kolgar Nayak, Sandeep Kalari, Yash Prakash, Sampath Jayarathna, Hae-Na Lee, Vikas Ashok (2025) — Proceedings of the 22nd International Web for All Conference (W4A)

  This paper addresses the significant usability challenges blind screen reader users face when navigating online customer reviews, using restaurant reviews on Google Maps as a case study. The research proceeds in two phases. First, an interview study …

  • screen readers
  • blind users
  • online reviews
  • LLM accessibility
  • content summarization
  • sentiment analysis
  • web accessibility

• QuickQue: Enabling Quick Access to Information in User Reviews for Screen Reader Users

  Mohan Sunkara, Akshay Kolgar Nayak, Sandeep Kalari, Yash Prakash, Sampath Jayarathna, Hae-Na Lee, Vikas Ashok (2025) — Proceedings of the 22nd International Web for All Conference (W4A 2025)

  This paper presents QuickCue, a Google Chrome browser extension that helps blind screen reader users efficiently access online customer reviews by using LLM-powered aspect and sentiment classification to organize and summarize review content. The cur…

  • screen readers
  • blind users
  • online reviews
  • large language models
  • browser extension
  • information accessibility
  • sentiment analysis