Glossary
Searchable terminology from accessibility, web standards, and related fields.
3 results found in government services.
- Digital by Default (Digital-first, Digital-only)
- A public-sector service design strategy, formalised in the UK from 2012, that treats online channels as the primary (and often sole) means of accessing government services, with phone and in-person su…
- Hostile Design (Hostile architecture, Deterrent design)
- A design orientation in which systems — physical, digital, or bureaucratic — are intentionally configured to deter use, discourage certain populations, or reduce uptake, rather than to enable access. …
- Robodebt (Online Compliance Intervention)
- An automated debt-recovery scheme run by Services Australia (Centrelink) from 2016 to 2020, which used income-averaging algorithms to calculate alleged welfare overpayments and issue hundreds of thous…