Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
57 results found tagged user research.
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Anticipate and Adjust: Cultivating Access in Human-Centered Methods
This paper investigates how accessibility experts make human-centered research methods accessible for both disabled participants and disabled facilitators. Through 17 interviews with US and Canadian accessibility experts (13 researchers and 4 communi…
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A Large User Pool for Accessibility Research with Representative Users
This paper reports on the creation and management of the SiDE (Social Inclusion in the Digital Economy) User Pool at the University of Dundee, Scotland — a pool of over 800 older adults and people with disabilities established between 2009 and 2014 t…
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How Older Adults Learn to Use Mobile Devices: Survey and Field Investigations
This research investigates how older adults (65+) learn to use mobile devices, combining a survey study of 131 respondents across three age groups (20-49, 50-64, 65+) with an in-depth field study of six older adults learning to use an Android smartph…
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Self-Conscious or Self-Confident? A Diary Study Conceptualizing the Social Accessibility of Assistive Technology
This landmark study introduces the concept of "social accessibility" as a complement to functional accessibility in assistive technology design. The authors argue that ATs have traditionally been defined purely in functional terms—the Technical Assis…
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Investigating Best Practices for Remote Summative Usability Testing with People with Mild to Moderate Dementia
This study is the first to examine best practices for conducting remote summative usability testing with people who have mild to moderate dementia, independent of their caregivers. The research included 15 participants (5 pilot, 10 main study) with a…
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"I knew that, I was just testing you": Understanding Older Adults' Impression Management Tactics During Usability Studies
This paper investigates how older adults (65+) engage in impression management (IM) during usability studies—conscious or unconscious behaviors to present themselves favorably to researchers. While IM is known to affect research validity, its specifi…
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User Participation When Users have Mental and Cognitive Disabilities
This paper describes methods developed to enable meaningful participation in ICT research by people with mental and cognitive disabilities—a population often excluded from user studies. Over 100 participants with conditions including depression, anxi…
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A Personalizable Mobile Sound Detector App Design for Deaf and Hard-of-Hearing Users
This paper presents the design and evaluation of a personalizable mobile phone app that detects sounds of interest to deaf and hard-of-hearing (DHH) users by learning from training examples recorded by the user themselves. Unlike existing commercial …
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Supporting Orientation of People with Visual Impairment: Analysis of Large Scale Usage Data
This paper analyzes large-scale remote usage data from iMove, an iOS GPS-based orientation app for people with visual impairments, to understand how users interact with assistive navigation technology in real-world conditions. Traditional assistive t…
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Should I Trust It When I Cannot See It? Credibility Assessment for Blind Web Users
This paper examines how blind screen reader users assess the credibility of web content compared to sighted users, revealing fundamental differences in credibility assessment strategies between the two groups. Web credibility — the believability of i…