Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Being Old Doesn't Mean Acting Old: How Older Users Interact with Spoken Dialog Systems

  Maria Wolters, Kallirroi Georgila, Johanna D. Moore, Sarah E. MacPherson (2009) — ACM Transactions on Accessible Computing

  This study challenges the common practice of designing voice interfaces based on assumed age-related characteristics. Using a bottom-up approach rather than top-down age comparisons, the researchers analyzed 447 appointment scheduling dialogs between…

  • aging
  • voice interface
  • spoken dialog systems
  • cognitive aging
  • user diversity
  • natural language processing
  • interaction styles

• Health Problem Solving by Older Persons Using a Complex Government Web Site: Analysis and Implications for Web Design

  Sara J. Czaja, Joseph Sharit, Chin Chin Lee, Sankaran N. Nair, Mark S. Hernández, Nelida Arana, Shih-Han Fu (2011) — ACM Transactions on Computer-Human Interaction

  This study examined how older adults (ages 50-85) navigate Medicare.gov to complete a realistic health-related task: finding quality ratings for home health care agencies. The researchers recruited 112 participants stratified by age decade (50s, 60s,…

  • older adults
  • cognitive accessibility
  • health information seeking
  • web usability
  • government websites
  • problem solving
  • hierarchical task analysis
  • cognitive aging