Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
57 results found tagged user research.
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Experiential Transcoding: An EyeTracking Approach
This paper introduces "experiential transcoding" — a user-centred approach to web page transformation that uses eye-tracking data from sighted users to understand how people actually experience web pages, then uses those patterns to guide transcoding…
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Understanding Users in the Wild
This paper presents a tool for capturing low-level user interaction data from web applications unobtrusively and longitudinally, enabling the study of "accessibility-in-use" — how real users with real goals experience accessibility in real-world sett…
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About the relevance of accessibility barriers in the everyday interactions of older people with the web
This paper reports findings from a remarkable 3-year ethnographic study (2005-2008) of 388 older people (aged 65-80) using web and computer technologies in their daily lives at the Àgora adult centre in Barcelona. Unlike most accessibility research t…
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Exploratory study of web navigation strategies for users with physical disabilities
This exploratory study examined the web navigation strategies of 11 users with upper-body physical impairments, revealing substantial heterogeneity in how people with similar disability types interact with websites. Participants used a wide range of …
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Understanding Accessibility as a Process through the Analysis of Feedback from Disabled Students
This paper from The Open University UK analyzes over 6,000 open comment feedback responses from disabled students (out of 93,148 total responses) to argue that accessibility must be understood as an ongoing process rather than a state achieved throug…
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An empirical investigation of the situationally-induced impairments experienced by blind mobile device users
This paper investigates the situationally-induced impairments and disabilities (SIIDs) experienced by blind people when using mobile devices in real-world contexts. While prior SIID research has focused on sighted users encountering temporary impedim…
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Using data from social media websites to inspire the design of assistive technology
This doctoral consortium paper proposes using social media data as a low-cost, scalable method to inform the design of assistive technology, addressing limitations of traditional user research approaches. The author argues that designing assistive te…
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Home Automation for an Independent Living: Investigating the Needs of Visually Impaired People
This paper investigates the habits, expectations, and unmet needs of visually impaired people regarding home automation and remote control systems through an online survey of 42 participants (32 totally blind, 10 low vision; ages 18-70+; 64.3% male) …
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Deaf and hard-of-hearing users’ prioritization of genres of online video content requiring accurate captions
This paper investigates which genres of online video content Deaf and Hard-of-Hearing (DHH) users consider most important to have accurately captioned. With over 400 hours of video uploaded to YouTube every minute and no U.S. legal mandate to caption…
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Lost in Translation: Challenges and Barriers to Sign Language-Accessible User Research
This experience report describes the challenges hearing researchers face when conducting user research with sign language (SL) users, based on the authors' experience running remote focus groups with German Sign Language (GSL) users as part of the AV…