Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• "I'm treating it kind of like a diary": Characterizing How Users with Disabilities Use AI Chatbots

  Kayla Mullen, Wenhan Xue, Manasa Kudumu (2024) — Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2024)

  This study investigates how people with disabilities actually use LLM-based chatbots like ChatGPT, Gemini, Claude, and Perplexity in their daily lives. While previous research has focused primarily on identifying harms that LLMs impose on the disabil…

  • large language models
  • AI chatbots
  • disability representation
  • disability justice
  • assistive AI
  • LLM bias
  • qualitative research
  • social support
  • writing support
  • neurodivergent