Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
8 results found tagged contextual inquiry.
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Contextual Scaffolding and Self-Efficacy: Supporting Computer Skill Development among Blind Learners in India
This paper presents a four-month contextual inquiry at two Indian computer training centers serving 94 blind or visually impaired (BVI) students — one urban center in Bengaluru focused on job-oriented ICT training (KEONICS certification) and one rura…
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Beyond Conventional Health Technologies: Investigating Design Opportunities for Improving Self-management in People with Multiple Sclerosis
This qualitative HCI study investigates how people with Multiple Sclerosis (MS) use existing health technologies to manage their symptoms and condition in daily life outside clinical settings. MS is a chronic neurological condition causing fluctuatin…
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Accessibility in Context: Understanding the Truly Mobile Experience of Smartphone Users with Motor Impairments
This paper moves beyond lab-based studies to investigate how people with motor impairments actually use smartphones in their daily lives, particularly outside the home. The research combines two studies: an online survey of 16 smartphone users with m…
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How People with Low Vision Access Computing Devices: Understanding Challenges and Opportunities
This paper presents a contextual inquiry study examining how 11 people with low vision use mainstream computing devices (smartphones, tablets, and computers) to perform common tasks like reading email and browsing news. Low vision affects at least 3.…
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"It Looks Beautiful but Scary": How Low Vision People Navigate Stairs and Other Surface Level Changes
This qualitative study investigates how people with low vision experience and navigate surface level changes — stairs, curbs, and other depth transitions — in built environments. Using contextual inquiry, the researchers observed and interviewed 14 p…
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A Community-Centered Design Framework for Robot-Assisted Feeding Systems
This paper develops a community-centered design framework for evaluating robot-assisted feeding (RAF) systems, shifting the perspective from purely transactional (robot picks up food, delivers to mouth) to relational (feeding as a social, cultural, a…
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Web Accessibility Testing for Singapore Government e-Services
This paper from Singapore's Government Technology Agency presents a customized automated accessibility testing tool designed specifically for government e-service developers. The authors identified two core problems: Singapore's low accessibility mat…
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More than One Step at a Time: Designing Procedural Feedback for Non-visual Makeup Routines
This paper investigates how people with vision impairments navigate the complex, multi-step process of applying makeup—a domain that is deeply personal and culturally significant yet remains underexplored in assistive technology. The researchers cond…