Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study

  Amama Mahmood, Junxiang Wang, Chien-Ming Huang (2026) — ACM Transactions on Accessible Computing

  This month-long field study examined how 15 older adults (ages 66-94) interact with voice assistants in their homes, with a particular focus on errors and conversational breakdowns. The researchers deployed Amazon Echo Dot smart speakers augmented wi…

  • voice assistants
  • older adults
  • conversational AI
  • errors
  • smart speakers
  • large language models
  • aging
  • speech recognition
  • in-home study