Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
14 results found tagged voice assistants.
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Analyzing Deaf and Hard-of-Hearing Users' Behavior, Usage, and Interaction with a Personal Assistant Device that Understands Sign-Language Input
This CHI 2022 paper investigates how Deaf and Hard-of-Hearing (DHH) ASL signers would actually use a personal assistant device (such as an Amazon Echo Show or Google Home) if it could understand American Sign Language commands. The authors position t…
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From User Perceptions to Technical Improvement: Enabling People Who Stutter to Better Use Speech Recognition
This paper investigates how people who stutter (PWS) experience consumer speech recognition systems and demonstrates technical improvements that can significantly reduce errors. The work combines user research with engineering interventions across th…
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Overcoming Speech Barriers: Non-Verbal Voice Cue Interaction Technique for Enhancing Smart Voice Assistant Accessibility for Individuals with Dysarthria
This study presents DARIA (DysARthrIA), a novel smart voice assistant interaction system that uses non-verbal voice cues instead of spoken words and sentences. The system addresses a critical accessibility gap: commercial voice assistants like Alexa …
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"I Felt Listened to": Evaluating an AI-Powered Reflection Tool for Care Partners
This study evaluates CareJournal, an Amazon Alexa skill designed to support communication between older adult care receivers and their family caregivers through AI-assisted daily reflection. The research addresses the challenge of "articulation work"…
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Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study
This month-long field study examined how 15 older adults (ages 66-94) interact with voice assistants in their homes, with a particular focus on errors and conversational breakdowns. The researchers deployed Amazon Echo Dot smart speakers augmented wi…
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Voice-Powered Assembly: Boosting Self-Efficacy in Older Adults with "Build2Race"
This study investigates whether voice assistants (VAs) can support older adults in physical product assembly—a largely unexplored use case despite the proliferation of self-assembly products and the importance of such tasks for independent living. Th…
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Accessible conversational user interfaces: considerations for design
This paper presents the first comprehensive review of accessibility considerations for conversational user interfaces (CUIs) — a category that includes chatbots, voice-activated personal assistants (like Amazon Alexa and Apple Siri), interactive voic…
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Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants
This paper investigates the barriers older adults face when managing their healthcare and daily routines, and explores how voice-based Intelligent Virtual Assistants (IVAs) might address those challenges. The researchers employed a user-centered desi…
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Toward a User Experience Tool Selector for Voice User Interfaces
This doctoral consortium paper proposes the development of a UX tool selector for voice user interfaces (VUIs), presented as a web application that recommends appropriate measurement tools for evaluating VUI quality. Voice assistants such as Alexa, G…
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Speaking with My Screen Reader: Using Audio Fictions to Explore Conversational Access to Interfaces
This paper explores whether and how human-like conversational assistants could extend the screen reader experience for blind and low vision (BLV) users. Current screen readers provide linear, impersonal access to interfaces through keyboard-driven cu…