Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Accessible conversational user interfaces: considerations for design

  Kate Lister, Tim Coughlan, Francisco Iniesto, Nick Freear, Peter Devine (2020) — Proceedings of the 17th International Web for All Conference (W4A)

  This paper presents the first comprehensive review of accessibility considerations for conversational user interfaces (CUIs) — a category that includes chatbots, voice-activated personal assistants (like Amazon Alexa and Apple Siri), interactive voic…

  • conversational user interfaces
  • chatbots
  • voice assistants
  • cognitive accessibility
  • mental health
  • autism
  • inclusive design
  • universal design

• Implementing an Accessible Conversational User Interface: Applying Feedback from University Students and Disability Support Advisors

  Francisco Iniesto, Tim Coughlan, Kate Lister (2021) — Proceedings of the 18th International Web for All Conference (W4A)

  This paper presents results from a beta trial of the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) virtual assistant, developed at The Open University (UK) to help students disclose disabilities and rece…

  • conversational user interfaces
  • disability disclosure
  • higher education
  • participatory design
  • chatbots
  • virtual assistants
  • user experience
  • accessibility testing