Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Incorporating Procedural Fairness in Flag Submissions on Social Media Platforms

  Yunhee Shim, Shagun Jhaver (2026) — ACM Transactions on Social Computing

  This paper examines how the design choices embedded in social media flagging mechanisms shape users' perceptions of procedural fairness. Flagging — the ability for users to report posts or accounts that violate community guidelines — is a critical co…

  • content moderation
  • platform governance
  • procedural fairness
  • flagging
  • social media
  • user experience
  • accessibility
  • algorithmic moderation
  • marginalized communities
  • transparency

• 'Your Duties Are To Sweep A Floor Remotely': Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers' Successful Use of Digital Platforms

  Sara Kingsley, Michael Six Silberman, Clara Wang, Robert Lambeth, Jiayin Zhi, Motahhare Eslami, Beibei Li, Jeffrey Bigham (2024) — Proceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work (CHIWORK)

  This paper investigates barriers that low-income job-seekers face when using digital platforms to find work, based on 27 semi-structured interviews with US residents earning under $45,000 who had searched for paid work in the previous two years. The …

  • digital inclusion
  • digital divide
  • employment
  • disability employment
  • low-income users
  • platform governance
  • information quality
  • social justice
  • digital literacy