Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Toward Enhancing Subtitle Features in Mobile Apps: Analyzing User Reviews for Accessibility and Usability Insights

  Wajdi M Aljedaani, Matheus Souza, Marcelo Medeiros Eler (2026) — Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  This large-scale study analyses user reviews from the Google Play Store to understand how people experience subtitle and caption features in mobile applications. The authors extracted roughly 180 million reviews from the top 340 Android apps across d…

  • subtitles
  • captioning
  • mobile applications
  • user reviews
  • app store analysis
  • sentiment analysis
  • hearing impairments
  • customization
  • multilingual accessibility

• Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review

  Alberto Dumont Alves Oliveira, Marcelo Medeiros Eler (2024) — Proceedings of the XXIII Brazilian Symposium on Human Factors in Computing Systems (IHC 2024)

  This systematic literature review examines how user reviews from app stores have been used to study the accessibility of mobile applications. The authors searched five major academic databases (ACM, IEEE, ScienceDirect, Scopus, and Web of Science) an…

  • mobile accessibility
  • app reviews
  • user feedback
  • systematic literature review
  • user reviews
  • Android
  • machine learning
  • accessibility barriers

• The State of Accessibility in Blackboard: Survey and User Reviews Case Study

  Wajdi Aljedaani, Mohammed Alkahtani, Stephanie Ludi, Mohamed Wiem Mkaouer, Marcelo M. Eler, Marouane Kessentini, Ali Ouni (2023) — Proceedings of the 20th International Web for All Conference (W4A)

  This paper investigates the accessibility of the Blackboard mobile app, one of the most widely used Learning Management Systems (LMS) in higher education, through a two-pronged methodology. First, the authors conducted a large-scale survey with 1,308…

  • mobile accessibility
  • learning management systems
  • deaf and hard of hearing
  • education accessibility
  • user reviews
  • app accessibility