Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• A Collaborative Approach to Support Medication Management in Older Adults with Mild Cognitive Impairment Using Conversational Assistants (CAs)

  Niharika Mathur, Kunal Dhodapkar, Tamara Zubatiy, Jiachen Li, Brian Jones, Elizabeth Mynatt (2022) — Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This paper presents MATCHA (Medication Action To Check-In for Health Application), a conversational medication management system built as a Google Action for the Google Home Hub, designed specifically for older adults with Mild Cognitive Impairment (…

  • mild cognitive impairment
  • older adults
  • medication management
  • conversational assistants
  • smart speakers
  • voice interface
  • aging
  • caregiving

• It's Enactment Time!: High-fidelity Enactment Stage for Accessible Automated Driving System Technology Research

  Aaron Gluck, Hannah Solini, Julian Brinkley (2022) — Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This pictorial paper documents the iterative design and construction of a high-fidelity enactment stage for researching accessible autonomous vehicle (AV) technology with older adults and people with disabilities. Autonomous vehicles hold transformat…

  • autonomous vehicles
  • accessible transportation
  • user enactment
  • older adults
  • physical disability
  • research methods
  • prototyping
  • human-machine interface
  • inclusive design

• Supporting Physical Activity in Later Life: Perspectives from Older Adults

  Muhe Yang (2022) — Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This doctoral consortium paper presents a research plan to investigate how behaviour change technology can be better designed to support physical activity among older adults living alone, with a specific focus on walking. The author identifies a core…

  • aging
  • older adults
  • physical activity
  • behaviour change technology
  • persuasive technology
  • co-design
  • human-centred design
  • digital divide

• Applying Technology in a Hybrid-Fashion to Create Dementia-Inclusive Community Spaces

  Elaine Czech (2022) — Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '22)

  This doctoral consortium paper presents PhD research exploring how technology can improve accessibility to community spaces and social programs for people living with dementia (PLWD) and their informal carers. The work is grounded in the growing prac…

  • dementia
  • cognitive accessibility
  • social prescribing
  • community-based design
  • hybrid spaces
  • inclusive design
  • participatory design
  • social programs
  • interdependence
  • older adults

• Investigating Older Adults' Adoption and Usage of Online Conferencing Tools During COVID-19

  Hirak Ray, Ravi Kuber, Adam J. Aviv (2022) — Proceedings of the 19th International Web for All Conference (W4A)

  This qualitative study examines how 25 older adults (aged 60-89) in the United States adapted to online conferencing tools during the COVID-19 pandemic, with a particular focus on usability challenges, privacy and security concerns, and the trade-off…

  • older adults
  • aging
  • technology adoption
  • privacy
  • usability
  • digital divide
  • telehealth
  • COVID-19
  • online communication

• Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older Adults

  Zhenyu Chen, Yijun Lin, Jiaxin Li, Qiuchen Qian, Mingzhe Li, Jikun Peng, Yuhang Zhao (2023) — ASSETS 2023: The 25th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a 40-day within-subjects deployment study examining how older adults interact with voice assistants (VAs) with and without touchscreen capability. Sixteen participants (mean age 82.5 years), all living independently, used an Amazo…

  • voice assistants
  • older adults
  • smart speakers
  • smart displays
  • touchscreen
  • aging in place
  • deployment study
  • multimodal interaction
  • usability

• Cognitive Accessibility of Digital Payments: A Literature Review

  Jiamin Dai, John Miedema, Sebastian Hernandez, Alexandra Sutton-Lalani, Karyn Moffatt (2023) — Proceedings of the 20th International Web for All Conference (W4A '23)

  This literature review examines 30 scholarly publications (2012-2022) to characterize the cognitive accessibility challenges and design strategies for digital payments, focusing on the experiences of older adults and people with neurodiverse needs in…

  • cognitive accessibility
  • financial technology
  • digital payments
  • banking accessibility
  • older adults
  • neurodiversity
  • dementia
  • intellectual disability
  • mental health
  • digital inclusion
  • CBDC
  • literature review
  • cryptocurrency accessibility

• accessFinTech: Designing Accessible Financial Technology

  Jiamin Dai, Benjamin M. Gorman, Garreth W. Tigwell, Helena Marie Lyhme, Belén Barros Pena, Karyn Moffatt, Celine Latulipe (2024) — Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2024)

  This workshop proposal addresses the growing need for accessible financial technology (fintech) as digital banking, mobile payments, and cryptocurrencies become increasingly central to economic and social participation. The authors define fintech as …

  • financial technology
  • fintech
  • digital payments
  • banking accessibility
  • cognitive accessibility
  • older adults
  • financial delegation
  • digital inclusion
  • cryptocurrency accessibility
  • CBDC

• Examining Age-Bias and Stereotypes of Aging in LLMs

  Sherwin Dewan, Ismail Shaikh, Connie Shaw, Abhilash Sahoo, Akshita Jha, Alisha Pradhan (2025) — ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper investigates how large language models encode and reproduce age-related stereotypes about older adults. Using prompts from the Bias Benchmarking Questionnaire (BBQ), a well-established fairness dataset, the researchers administered 1,648 a…

  • ageism
  • AI bias
  • large language models
  • older adults
  • stereotypes
  • fairness

• "I Want to Connect, But...": Exploring Socially Isolated Older Adults' Views on Social Engagement and Technology for Connecting

  Chia Hsin (Josette) Lee, Rachana Nataraj, Aqueasha Martin-Hammond (2025) — ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper presents a qualitative study examining how socially isolated older adults perceive social engagement and the role technology might play in supporting their connections. The researchers conducted semi-structured interviews with 14 adults ag…

  • social isolation
  • older adults
  • aging
  • qualitative research
  • social technology
  • digital inclusion
  • loneliness
  • accessibility barriers