Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
5 results found tagged Twitter.
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"With most of it being pictures now, I rarely use it": Understanding Twitter's Evolving Accessibility to Blind Users
This multi-method study examines how blind people use Twitter and the accessibility barriers they face as the platform shifts from text-based to increasingly image-heavy content. The researchers combined an online survey of 132 blind Twitter users, l…
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"It's almost like they're trying to hide it": How User-Provided Image Descriptions Have Failed to Make Twitter Accessible
This paper presents the first large-scale empirical study of how Twitter's opt-in image description feature (launched in 2016) has affected the accessibility of images on the platform. The researchers analyzed 1.09 million tweets with images collecte…
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How Companies Engage Customers around Accessibility on Social Media
This paper examines how major technology companies use Twitter to communicate with people with disabilities about accessibility, and how users attempt to engage with these companies in return. The researchers studied six corporate accessibility Twitt…
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Making GIFs Accessible
This Carnegie Mellon University study examines the accessibility of GIFs on social media, a visual medium that has become central to online conversation but remains largely inaccessible to people with vision impairments. The researchers conducted a m…
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Disability and the COVID-19 Pandemic: Using Twitter to Understand Accessibility during Rapid Societal Transition
This Carnegie Mellon University study uses Twitter data to examine how the COVID-19 pandemic disproportionately affected people with disabilities (PWD) across three critical domains where technology and accessibility intersect: grocery delivery servi…