Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• How Companies Engage Customers around Accessibility on Social Media

  Erin Brady, Jeffrey P. Bigham (2014) — Proceedings of the 16th International ACM SIGACCESS Conference on Computers & Accessibility (ASSETS)

  This paper examines how major technology companies use Twitter to communicate with people with disabilities about accessibility, and how users attempt to engage with these companies in return. The researchers studied six corporate accessibility Twitt…

  • social media
  • corporate accessibility
  • disability advocacy
  • organizational accessibility
  • user engagement
  • Twitter

• Microsoft's Journey Towards Inclusion

  David Masters (2017) — Proceedings of the 14th International Web for All Conference (W4A)

  This industry paper by Microsoft's Corporate Affairs Director for Australia outlines Microsoft's four-pillar accessibility strategy and its practical implementation across recruitment, onboarding, workplace culture, and innovation. The four pillars a…

  • disability employment
  • organizational accessibility
  • inclusive hiring
  • disability inclusion
  • corporate accessibility
  • employee resource groups
  • reasonable accommodation
  • accessibility culture
  • hackathon
  • assistive technology
  • Microsoft