Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Creating 'a Simple Conversation': Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

  Francisco Iniesto, Tim Coughlan, Kate Lister, Peter Devine, Nick Freear, Richard Greenwood, Wayne Holmes, Ian Kenny, Kevin McLeod, Ruth Tudor (2023) — ACM Transactions on Accessible Computing

  This paper presents the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) project, which developed a virtual assistant named "Taylor" to help students disclose disabilities and arrange support at The Open Un…

  • conversational user interface
  • chatbot
  • virtual assistant
  • disability disclosure
  • higher education
  • administrative burden
  • accessibility

• The accessibility of administrative processes: Assessing the impacts on students in higher education

  Tim Coughlan, Kate Lister (2018) — Proceedings of the 15th International Web for All Conference (W4A 2018)

  This paper investigates the impacts that administrative processes — such as applying for disability support, gaining medical evidence, registering for courses, and applying for government benefits — have on disabled university students. The research …

  • administrative burden
  • higher education
  • disability
  • mental health
  • forms accessibility
  • disability support
  • participatory research
  • stress
  • reasonable adjustments
  • UK