Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Co-designing MESA-Bot: Enhancing Accessibility, Privacy, Security, and Trust in a Mental Health Chatbot for Older Adults

  Aishwarya Umeshkumar Surani, Sanchari Das (2026) — Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems (CHI '26)

  Surani and Das address the gap between accessibility design and privacy-and-security engineering in mental health chatbots for older adults, a population nearly a billion strong worldwide for whom cost, stigma, wait times, and digital-literacy barrie…

  • older adults
  • mental health
  • chatbot
  • co-design
  • privacy
  • security
  • accessibility
  • trust
  • threat modeling
  • conversational agent

• Creating 'a Simple Conversation': Designing a Conversational User Interface to Improve the Experience of Accessing Support for Study

  Francisco Iniesto, Tim Coughlan, Kate Lister, Peter Devine, Nick Freear, Richard Greenwood, Wayne Holmes, Ian Kenny, Kevin McLeod, Ruth Tudor (2023) — ACM Transactions on Accessible Computing

  This paper presents the ADMINS (Assistants for the Disclosure and Management of Information about Needs and Support) project, which developed a virtual assistant named "Taylor" to help students disclose disabilities and arrange support at The Open Un…

  • conversational user interface
  • chatbot
  • virtual assistant
  • disability disclosure
  • higher education
  • administrative burden
  • accessibility

• From Information Seeking to Empowerment: Using Large Language Model Chatbot in Supporting Wheelchair Life in Low Resource Settings

  Wen Mo, Aneesha Singh, Catherine Holloway (2024) — Proceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS)

  This paper explores the deployment of Wheelpedia, a WhatsApp chatbot powered by GPT-4, as a design probe to support wheelchair users and professionals in Nigeria and Kenya over a two-month period. The WHO estimates that approximately 80 million peopl…

  • wheelchair
  • assistive technology
  • chatbot
  • large language model
  • low and middle-income countries
  • WhatsApp
  • information access
  • Global South
  • empowerment

• Understanding Human-AI Misalignment in LLM-Based Job-Seeking Support for Neurodivergent Users

  Kaely Hall, Marcus Ma, Xinyue Zhang, Vedant Das Swain, Jennifer G Kim (2025) — ASSETS 2025: 27th International ACM SIGACCESS Conference on Computers and Accessibility

  This paper examines how misalignments manifest between neurodivergent job-seekers and a GPT-4-powered career support chatbot deployed by Mentra, a neuroinclusive employment platform with over 46,000 neurodivergent users. The researchers analysed 348 …

  • neurodivergence
  • large language models
  • employment
  • AI alignment
  • autism
  • ADHD
  • chatbot
  • job-seeking
  • AI bias
  • human-AI interaction

• Accessibility Information Needs in the Enterprise

  Sharon Snider, Willie L. Scott II, Shari Trewin (2020) — ACM Transactions on Accessible Computing (TACCESS)

  This paper from IBM presents the first empirical analysis of accessibility information needs within a large multinational enterprise, analyzing 439 unique accessibility questions and 362 unique keywords gathered over two years from FAQs, support chan…

  • enterprise accessibility
  • ontology
  • knowledge management
  • accessibility conformance
  • chatbot
  • question answering
  • WCAG
  • Section 508
  • accessibility testing
  • organizational accessibility