Literature Reviews

Reviewed research papers, articles, and publications relevant to digital accessibility.

• Accessibility Information Needs in the Enterprise

  Sharon Snider, Willie L. Scott II, Shari Trewin (2020) — ACM Transactions on Accessible Computing (TACCESS)

  This paper from IBM presents the first empirical analysis of accessibility information needs within a large multinational enterprise, analyzing 439 unique accessibility questions and 362 unique keywords gathered over two years from FAQs, support chan…

  • enterprise accessibility
  • ontology
  • knowledge management
  • accessibility conformance
  • chatbot
  • question answering
  • WCAG
  • Section 508
  • accessibility testing
  • organizational accessibility