Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
43 results found tagged digital divide.
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Look Here, Click Me: Improving Older Adults’ Perception of Manipulable User Interface Components through AI-Based Perceptual Guidance
This CHI 2026 Extended Abstracts paper from Sookmyung Women’s University (Seoul) tackles a concrete gap in older-adult digital literacy: existing programs teach step-by-step procedures ("tap here, then here, then here") that collapse the moment an ap…
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Contextual Scaffolding and Self-Efficacy: Supporting Computer Skill Development among Blind Learners in India
This paper presents a four-month contextual inquiry at two Indian computer training centers serving 94 blind or visually impaired (BVI) students — one urban center in Bengaluru focused on job-oriented ICT training (KEONICS certification) and one rura…
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Older Women and Digital TV: A Case Study
This paper from the University of Manchester investigates why digital television (DTV) services are unappealing to older women in the UK, using a Delphi interview technique with a panel of three expert DTV older women users (aged 69, 70, and 75) who …
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A Three-Countries Case Study of Older People's Browsing
This short paper from the University of Manchester presents survey data on web browsing activities from 63 respondents aged 55 and over across three countries: 10 from Thailand, 40 from the UK, and 13 from the USA. The questionnaire, distributed duri…
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The Global Public Inclusive Infrastructure (GPII)
This paper describes the Global Public Inclusive Infrastructure (GPII), an ambitious international initiative to build a cloud-based infrastructure that can automatically personalize any device or technology to match an individual user's accessibilit…
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'Your Duties Are To Sweep A Floor Remotely': Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers' Successful Use of Digital Platforms
This paper investigates barriers that low-income job-seekers face when using digital platforms to find work, based on 27 semi-structured interviews with US residents earning under $45,000 who had searched for paid work in the previous two years. The …
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Exploring the Role of Social Support When Integrating Generative AI in Small Business Workflows
This paper investigates how small business owners from resource-constrained communities leverage their offline social networks to integrate generative AI technologies into their business workflows. The researchers interviewed 11 participants — seven …
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Ubiquitous Accessibility, Common Technology Core, and Micro Assistive Technology: Commentary on "Computers and People with Disabilities"
This influential commentary reflects on the evolution of digital accessibility from 1992 to 2008 and proposes a vision for addressing emerging challenges. Vanderheiden, director of the Trace R&D Center, traces progress from an era when only Apple had…
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Exploring Traditional Phones as an E-Mail Interface for Older Adults
This paper presents V-Mail, a voice-based email system that enables older adults to send and receive email using traditional landline telephones. The research addresses a critical digital divide: 41% of adults over 65 do not use the internet, and man…
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Social Media Platforms for Low-Income Blind People in India
This groundbreaking study provides the first analysis of social media use and non-use by low-income blind people in rural and peri-urban India—a population largely absent from accessibility research despite India having the world's largest blind popu…