Literature Reviews
Reviewed research papers, articles, and publications relevant to digital accessibility.
31 results found tagged organizational accessibility.
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Accessibility to Work from Home for the Disabled: The Need for a Shift in Management Style
This short paper argues that working from home (telecommuting) offers significant benefits for people with disabilities but requires a fundamental shift in management practices to succeed. The author synthesizes research and policy evidence from Aust…
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On Accessibility Policies for Higher Education Institutions
This short paper analyses the web accessibility policies of twenty universities across Europe, the USA, Canada, and Australia to identify what constitutes an effective accessibility policy and provide guidance for institutions creating or revising th…
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The Compliance Mindset: Exploring Accessibility Adoption in Client-Based Settings
This short paper investigates how web accessibility is adopted in client-based settings such as consultancies and freelance work, where practitioners must navigate the tension between their own accessibility knowledge and client priorities. The study…
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Access Differential and Inequitable Access: Inaccessibility for Doctoral Students in Computing
This paper investigates why the pipeline of students with disabilities pursuing doctoral degrees in computing remains so thin, despite increased support at the undergraduate level. In 2018, the NSF reported that only about 3% of math and computer sci…
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Online Learning Accessibility during the COVID-19 Pandemic
This literature review examines 14 papers published over the past decade on e-learning accessibility, reframing their findings through the lens of the COVID-19 pandemic and its impact on K-12 education. During the pandemic, elementary, middle, and hi…
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Exploring Information Systems for the Workplace Accommodation Process
This extended abstract presents doctoral research exploring how information systems (IS) can facilitate the workplace accommodation process for employees with disabilities. The research is motivated by the persistent employment gap for people with di…
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Teaching accessibility as a shared endeavour: building capacity across academic and workplace contexts
This short paper reports on qualitative research with 30 expert accessibility educators from academia and the workplace, drawn from a larger study called "Teaching Accessibility in the Digital Skill Set" (2019-2024). Using expert panel method — a par…
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The Use of ADKAR to Instil Change in the Accessibility of University Websites
This short paper applies the ADKAR change management model — Awareness, Desire, Knowledge, Ability, and Reinforcement — to understand what interventions are needed to improve web accessibility at the University of Geneva (UNIGE) in Switzerland. The a…
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Maintaining the Accessibility Ecosystem: a Multi-Stakeholder Analysis of Accessibility in Higher Education
This short paper examines how accessibility is created and maintained in higher education through the interactions of three key stakeholder groups: disabled students, professors, and disability service (DS) offices. The author team—comprising disable…
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Accessibility Information Needs in the Enterprise
This paper from IBM presents the first empirical analysis of accessibility information needs within a large multinational enterprise, analyzing 439 unique accessibility questions and 362 unique keywords gathered over two years from FAQs, support chan…